Shipping Policy

At Nuvex Shop, we want your order to arrive safely, quickly, and with clear tracking from the moment it leaves our facility.

Please read our Shipping Policy carefully before placing your order.

1. Shipping Locations

Nuvex Shop currently ships across Canada.

We are working to expand our delivery options in the future. If your location is not available at checkout, this means we are currently unable to ship to your area.

2. Shipping Times

Orders are usually processed within 1 to 3 business days after payment confirmation.

Once your order has been processed and shipped, delivery usually takes 5 to 10 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may vary during peak periods, holidays, weather disruptions, or carrier delays.

3. Order Processing

Orders are processed from Monday to Friday, excluding weekends and public holidays.

If you place an order during the weekend or on a public holiday, your order will begin processing on the next business day.

You will receive an order confirmation email after your purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before payment.

From time to time, Nuvex Shop may offer free shipping promotions. These offers may be limited by order value, location, product type, or promotional period.

Any available shipping discount will be shown before you complete your order.

5. Tracking Information

Once your order has been shipped, you may receive a tracking number by email.

Please allow up to 48 hours for tracking information to update after the carrier receives the package.

If you have not received your tracking information, please check your spam or junk folder first. If you still cannot find it, contact us at [support@nuvexshop.com].

6. Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Nuvex Shop is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at [support@nuvexshop.com]. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.

7. Delayed Orders

While we do our best to ensure fast delivery, delays may happen due to circumstances outside our control, including:

Carrier delays
Weather conditions
High order volume
Public holidays
Incorrect shipping information
Customs or regional delivery issues

If your order is delayed, please use your tracking number to check the latest delivery updates.

For additional help, contact us at [support@nuvexshop.com].

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please first check around your delivery area, mailbox, building reception, or with neighbors.

If you still cannot locate your package, contact the shipping carrier for more information.

You can also contact us at [support@nuvexshop.com], and we will do our best to help you with the situation.

Nuvex Shop is not responsible for packages marked as delivered by the carrier, but we will always try to assist you in finding the best possible solution.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us review your request, please include:

Your order number
Photos of the damaged package
Photos of the damaged item
A short explanation of the issue

We will review your case and offer a suitable solution when applicable.

10. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as quickly as possible at [support@nuvexshop.com].

Once an order has been processed or shipped, we may no longer be able to modify or cancel it.

11. Contact Us

If you have any questions about shipping, delivery, or tracking, you can contact us at:

Nuvex Shop
Email: [support@nuvexshop.com]

Last updated: [Month Day, Year]