Faq

How can I contact you?
You can contact us by email at: support@nuvexshop.com

What are your shipping fees?
We offer free tracked shipping across Canada. Every order includes tracking so you can follow your package every step of the way.

How long does delivery take?
Orders are usually delivered within 2 to 5 business days after dispatch. We do our best to prepare and ship your order as quickly as possible.

What payment methods do you accept?
You can pay securely by credit or debit card directly on our website. All payments are protected and encrypted.

Do you ship outside Canada?
At the moment, our main delivery area is Canada. If you are located outside Canada, please contact us before placing your order so we can confirm if delivery is available and whether additional fees apply.

I haven’t received my tracking number. What should I do?
Please check your spam or junk folder first, as the tracking email may have landed there. If you still can’t find it, contact us by email and we’ll be happy to help.

I have a social media community and would like to become a partner. What should I do?
Simply send us an email explaining your project, your audience, and how you would like to collaborate with Nuvex Shop.

How can I request a refund?
Please contact us by email and explain the issue with your order. Our team will review your request and do our best to find a fair solution.

Have another question?
Send us an email at: support@nuvexshop.com